The benefit, in brief
BDO France deployed Mendo to address the challenge of AI adoption and upskilling across 50 offices throughout France. The results speak for themselves: 92% of users report having gained skills and knowing how to use AI and Copilot, compared to just one third at the start. Productivity gains doubled, reaching 2 to 3 hours saved per week.
The pilot in numbers
- 92% of users report having gained skills in AI and Copilot (vs. one third at the start)
- ×2 on productivity gains in terms of hours
- 2 to 3 hours saved per week depending on the role
BDO France context
BDO France is an audit, accounting, and consulting network with 50 offices across the country. Nathan Zelany is its Secretary General and Director of Transformation. In this role, he leads the company's transformation projects, and in particular everything related to artificial intelligence.
We use Mendo at BDO to address the challenge of adoption and upskilling of our teams on artificial intelligence.
Before / After Mendo: from one third to 92% of reported skills
Before Mendo
At the launch of the initiative, only one third of employees reported knowing how to use AI and Copilot. Training 50 offices spread across France would have been very costly in terms of time and money.
If we had had to do it ourselves, knowing that we have 50 offices across France, it would have been very costly in terms of time and money.
If Mendo didn't exist, we would probably have had to recreate Mendo or do much less effectively with PowerPoint presentations and a few events, a few webinars.
After Mendo
Today, 92% of users report having gained skills and knowing how to use AI and Copilot. Teams use it for more use cases, have identified new ideas, and report significant productivity gains.
There has been a major shift in the before and after Mendo. Today, 92% of Mendo users report having gained skills and knowing how to use AI and Copilot, whereas at the start of the initiative, they were simply one third.
Between before and after using Mendo, we doubled our productivity gains in terms of hours. That's 2 to 3 hours saved per week.
The main gains were reported particularly by HR teams.
Insights and data: the key feature
For Nathan, Mendo's most valuable asset is not just the training, it's the visibility it provides on actual adoption.
The most important feature is the insights we can get from the data we have on platform adoption and usage.
This management capability is supported by direct integration into day-to-day tools:
As soon as they open Copilot or their AI solution, they have the panel displayed on their screen. They can follow their training path, be prompted, and regularly upskill.
AI, a people topic first and foremost
Nathan delivers a strong message to his peers: for him, generative AI is not a technology matter, but a human transformation one.
Get started with Mendo, because artificial intelligence is not a technology topic, it's a people topic, a training topic, a skills and adoption topic. It's a change management topic, and Mendo will help you massively to get there, while treating each person individually.
End-to-end support
Nathan highlights the quality of Mendo's support throughout the deployment, from initial scoping to regular team engagement.
Mendo's support has been excellent, from scoping our needs to the kick-off meeting and the regular team engagement to check that they're following through and to answer their questions.
Concrete benefits for BDO France
- 92% of declared skills in AI and Copilot, compared to one third at the start
- Productivity gains doubled: 2 to 3 hours saved per week
- Increased adoption of Copilot Chat and Copilot 365, with more use cases identified
- More significant gains in HR: the function where improvement was most significant
- Real-time insights and data on adoption and usage
- Structured support: scoping, kick-off, regular engagement
In one sentence
Get started with Mendo, because artificial intelligence is not a technology topic, it's a people topic, a training topic, a skills and adoption topic.
Nathan Zelany, Secretary General & Director of Transformation, BDO France
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