CNP Assurances: from open experimentation to structured GenAI adoption

The benefit, in brief

CNP Assurances Protection Sociale deployed Mendo as a guidance program for generative AI adoption, alongside the deployment of Copilot for all 1,400 employees. The observed result: employees implementing recurring use cases in their work, a sign of effective adoption of the tool.

CNP Assurances Protection Sociale context

CNP Assurances Protection Sociale is a company of 1,400 employees that currently protects 1.4 million people.

Generative AI will be integrated into all of our business tools, and employees will be working daily, assisted daily by artificial intelligence, which will ultimately become ambient.

The company embraced the topic as early as 2023, with a deliberately open approach.

Before / After Mendo: from experimentation to structured adoption

Before Mendo

With generative AI set to become ambient across all business tools, CNP needed to support its employees toward new skills without restricting emerging initiatives.

After Mendo

CNP deployed Copilot for all its employees, creating a secure playground, then offered Mendo as a complement for employees who wanted to take part.

We see employees implementing recurring use cases in their work. We can also see the effective adoption of Copilot usage.

What sets Mendo apart: integrated and personalized

The value of Mendo is that the program is directly integrated into Copilot, so it's available when you need it and where you need it.

The real value of Mendo is that it offers a training path that is personalized based on the employee's job profile, but also their existing level of interest in generative AI.

Concrete benefits for CNP Assurances Protection Sociale

• Integrated guidance directly within the work environment (Copilot)
• Personalized path based on each employee's role and level of interest
• Secure framework to experiment with generative AI without restricting usage
• Lasting adoption confirmed by recurring use cases across business teams

In one sentence

Mendo is our daily companion for learning to work and collaborate with artificial intelligence. But beyond that, Mendo is a true partner, truly human-centered.

Aurélia Le Baudour, Head of Innovation and Transformation at CNP Assurances Protection Sociale