Edenred: from manual workshops to AI training at scale

The benefit, in brief

Edenred deployed Mendo to move from a manual approach to AI training, with workshops and training sessions that were very time-consuming, to training at the scale of all its employees, integrated directly into day-to-day tools. Within three months, 82% of teams report having gained real confidence in using AI, and the adoption of their internal chat nearly doubled.

The pilot in numbers

• 400 employees: headquarters + France region
• 3 months of use to date
• 82% of teams having gained confidence in using AI with Mendo
• Adoption of internal chat nearly doubled since deployment

Edenred context

Francesca Zanisi oversees HR for Edenred's headquarters, as well as all of people development, learning, talent and engagement for the company. It is from this HR perspective that she led the deployment of Mendo, with a clear objective: training employees in generative AI at company scale.

We use Mendo for its ability to scale. Before, we trained our employees with workshops and in-person sessions. And with Mendo, it really gives us the opportunity to have training at the scale of all our employees.

Before / After Mendo: from manual workshops to training at scale

Before Mendo

Generative AI training relied on workshops and training sessions that were very time-consuming.

We actually needed a lot of time available.

If Mendo didn't exist, we would probably have no tool and so we would have to keep asking our trainers to run workshops or training sessions, or use other training solutions.

After Mendo

With Mendo integrated into the flow of work, training became much easier.

With Mendo, we are actually in the flow of work and so it's much easier.

The most striking result: 82% of teams report having gained real confidence in using AI, and the adoption of the internal chat nearly doubled.

That's really what enabled this progress.

Finance: the unexpected convert

One of the strongest signals of the deployment's success came from a team no one had anticipated: Finance. Not involved in the initial pilots, they came forward on their own to ask to participate.

Finance, at the beginning, was not involved in the pilots. But they came to us and said: we've seen Mendo, we want to take part too. They fully committed to the pilots, also with labs that were truly dedicated to the use cases Finance had.

Labs and the flow of work: Mendo's true strength

For Francesca, the most decisive feature is the combination of tailored labs and integration into day-to-day tools.

The most important feature for me is really the labs, using it in the flow of work and experimenting based on the needs of different teams. The integration of Mendo into the flow of work is truly Mendo's greatest strength and I think that's also the reason why we truly chose Mendo.

It's also the argument she would use to convince another HR Director:

The ease of use, and the fact that you can do it at any point in your day and that it's integrated into enterprise tools. It truly meets the needs of learning in the flow of work.

A launch built on true partnership

The deployment took place in a spirit of close collaboration with the Mendo teams.

The Mendo launch, the support, it was great. We collaborated very well with the Mendo teams. We had real support. It was a true partnership. We truly felt supported by the Mendo teams.

Concrete benefits for Edenred

• Training at scale: 400 employees trained without relying on in-person sessions
• 82% confidence boost in AI usage reported by teams
• Adoption of internal chat nearly doubled since deployment
• Tailored labs by team, including Finance labs built on demand
• Native integration into the flow of work, accessible at any time
• Support and partnership: close collaboration end-to-end with the Mendo teams

In one sentence

82% of our teams tell us that with Mendo, they have truly gained confidence in using AI. That was truly a surprise.

Francesca Zanisi, e-Quarter HR Director & Group Director for HR Development at Edenred