Why Is the Retail Sector Scaling Up Its Use of AI?

Optimizing Store and Logistics Operations

Generative AI can assist teams with writing incident reports, processing internal requests (e.g. “Which products are out of stock this week?”), or managing logistics flows (picking, returns, labeling).

Delivering a Consistent Customer Experience Across All Channels

Stores, e-commerce, marketplaces, social media… AI helps generate consistent, personalized, and on-brand responses across every channel, in real time.

Supporting Frontline Teams in High-Turnover Environments

Store and warehouse teams often change frequently and have varying levels of experience. Generative AI gives everyone instant access to procedures, guidelines, and support, without relying on internal experts.

Improving Product Content and Marketing Quality

AI can automatically generate or enrich product descriptions, CRM campaigns, in-store messages, and personalized banners using internal data, all while respecting brand voice and tone.

Empowering Regional and Headquarters Teams

Regional and functional leaders can use AI to synthesize store KPIs, identify performance gaps, and produce large-scale field recommendations in seconds.

Reducing Time-to-Market for Commercial Campaigns

AI accelerates the generation of promotional variations, sales pitches, FAQs, merchandising briefs, or campaign reports, drastically shortening execution timelines.

Major Roadblocks to AI Adoption in Retail

Unclear Use Cases for Frontline Roles

While AI appeals to innovation or digital teams, it often feels abstract for store, warehouse, or customer service staff. Without clear use cases, AI is seen as disconnected from reality.

Overloaded Business Tools

Employees already juggle a variety of systems (WMS, CRM, ERP, intranet, etc.). Adding another complex AI layer is often viewed as extra friction.

High Turnover and Heterogeneous Profiles

In stores, warehouses, or contact centers, staff turnover is high. Without a simple, intuitive approach, new tools fail to stick.

Doubts About the Reliability of AI-Generated Content

Marketing, product, and customer teams worry about mistakes, hallucinations, or inconsistencies in AI-generated outputs, especially in a B2C context.

Lack of a Clear AI Governance Framework

IT and legal teams often slow down deployments due to unclear guidelines around security, GDPR, and data ownership.

Pilot Projects That Struggle to Scale

Many AI initiatives remain isolated experiments within a few teams or locations, never reaching full-scale rollout or broad adoption.

But above all: transforming work habits at scale

“At Groupe Rocher, we firmly believe that the ability to interact effectively with advanced AI is a key skill for the future of our teams. That’s why we chose Mendo as a strategic partner.”

Stanislas Duthier

Group CIO
Groupe Rocher

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MENDO SOLUTION: YOUR PARTNER FOR GENERATIVE AI ADOPTION

Fully integrated into your AI ecosystem

Native compatibility with all major generative AI platforms (ChatGPT, Microsoft Copilot, Gemini, etc.)

No need to change your current infrastructure ; Mendo connects directly to your existing interfaces for smooth adoption.

Personalized user journeys

Memory anchoring: Hands-on exercises directly tied to your business use cases (claims handling, underwriting, pricing, fraud detection, etc.).
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Use-driven approach: each training module leads to the creation of a reusable “business prompt” that can serve as the foundation for an AI agent.

Performance tracking: monitor adoption progress and support your most advanced teams.

Proven support framework

50+ deployments with clients to ensure maximum impact.

Continuously updated labs to keep teams trained on the latest generative AI techniques.

WHY MENDO IS YOUR GENERATIVE AI EXPERT?

Custom-fit approach

Each employee follows a path built around their actual role (claims experts, sales, marketers, etc.) and AI maturity level.

Seamless integration

Mendo installs directly into Office 365, internal chat tools, etc., for “as-a-service” adoption.

Fast, measurable ROI

Move from theory to scaled, supported impact in just a few weeks.

Are you working in the retail sector?

Don’t let your teams miss the generative AI shift, request your custom Mendo demo today.

Boost generative AI adoption across your teams

Mendo helps companies turn generative AI into a daily reality for their teams.

Tomorrow, generative AI will be every employee’s most valuable teammate. Start empowering your teams today.

Mendo is an integrated solution that supports every user, at their own pace and skill level, in tools like ChatGPT or Microsoft Copilot, helping them adopt relevant use cases in their daily work.

In just a few months, accelerate generative AI adoption across your organization and unlock up to 40% productivity gains in everyday tasks.

Accelerate Generative AI adoption in the Retail Sector