WHY GENERATIVE AI IN INSURANCE?

Competitiveness and differentiation

Generative AI is now a strategic lever for innovating in customer relationships, process automation, and product personalization.

Employee well-being

Generative AI frees up time for higher-value tasks and deeper thinking. 63% of regular users say AI helps them save time, and 52% believe it can reduce workplace stress.
(Source: 2025 survey by Discurv Institute for Mendo, with 1,000 respondents)

Data quality and model reliability

The relevance of every AI recommendation or simulation depends on the accuracy and richness of the underlying data.

THE CHALLENGES OF AI DEPLOYMENT IN INSURANCE

Slow and uneven adoption

Before Mendo, only 5% of users leveraged AI for business use cases.

While some technical profiles actively explore these tools, the majority of employees remain on the sidelines, lacking clear use cases, tailored training, or seamless integration into their daily workflows.

Training and upskilling

High turnover and diverse roles (IT experts, back office, marketing, claims handlers) require personalized learning paths.

Ongoing support is essential to ensure every employee becomes autonomous and productive.

Governance and data security

In insurance, managing personal data and ensuring compliance is non-negotiable.

CIOs need a robust framework to deploy internal agents (business chatbots, document assistants, pricing simulators, etc.) in compliance with ISO standards and GDPR.

Bridging technology with business use

Need to identify the key business processes where AI can be seamlessly and meaningfully integrated. Without this step, AI is perceived as a gimmick, disconnected from real operational priorities.

CIOs must ensure workflow-based adoption without forcing employees out of their usual tools and environments.

But above all: transforming work habits at scale

“We chose Mendo’s solution because it met all our challenges. This initiative is turning AI into a true competitive advantage.”

Aurélia Le Baudour

Head of Innovation and Digital Transformation, CNP Assurances

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MENDO SOLUTION: YOUR PARTNER FOR GENERATIVE AI ADOPTION

Fully integrated into your AI ecosystem

Native compatibility with all major generative AI platforms (ChatGPT, Microsoft Copilot, Gemini, etc.)

No need to change your current infrastructure ; Mendo connects directly to your existing interfaces for smooth adoption.

Personalized user journeys

Memory anchoring: Hands-on exercises directly tied to your business use cases (claims handling, underwriting, pricing, fraud detection, etc.).
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Use-driven approach: each training module leads to the creation of a reusable “business prompt” that can serve as the foundation for an AI agent.

Performance tracking: monitor adoption progress and support your most advanced teams.

Proven support framework

50+ deployments with clients to ensure maximum impact.

Continuously updated labs to keep teams trained on the latest generative AI techniques.

WHY MENDO IS YOUR GENERATIVE AI EXPERT?

Custom-fit approach

Each employee follows a path built around their actual role (claims experts, sales, marketers, etc.) and AI maturity level.

Seamless integration

Mendo installs directly into Office 365, internal chat tools, etc., for “as-a-service” adoption.

Fast, measurable ROI

Move from theory to scaled, supported impact in just a few weeks.

Are you working in the insurance sector?

Don’t let your teams miss the generative AI shift, request your custom Mendo demo today.

Boost generative AI adoption across your teams

Mendo helps companies turn generative AI into a daily reality for their teams.

Tomorrow, generative AI will be every employee’s most valuable teammate. Start empowering your teams today.

Mendo is an integrated solution that supports every user, at their own pace and skill level, in tools like ChatGPT or Microsoft Copilot, helping them adopt relevant use cases in their daily work.

In just a few months, accelerate generative AI adoption across your organization and unlock up to 40% productivity gains in everyday tasks.

Accelerate Generative AI adoption across your team