Everything you need to know about Microsoft Copilot and its features

What is Microsoft Copilot (ex Bing Chat Enterprise)?

A real competitor to ChatGPT, Microsoft Copilot addresses the legitimate concerns of organizations regarding the storage of internal data and its use to train the underlying AI language models.

Very similar to ChatGPT Plus, Copilot allows you to create images, generate text, perform all sorts of tasks and search on the internet. However, it still has some differences.

The pluses:

• Copilot allows you to change between 3 tones: creative, precise and balanced to adapt the model's responses
• The model has a tendency to hallucinate less and deviate from instructions.

The least:

• Copilot does not read documents other than images and therefore cannot do data analysis or read PDFs
• The fact that it deviates less from instructions can make it more difficult to use for complex tasks than ChatGPT.
• Copilot does not have a history if you do not have access to the Copilot 365 version

This interactive chat is in fact responding to Microsoft's promise: to allow businesses to adopt generative AI with the security guarantees that a large group such as Microsoft is used to giving. Be careful, it should not be confused with Copilot 365, a more expensive version of Copilot, which integrates generative AI throughout the office suite.

However, the use of Copilot, like other AI experiences, remains sensitive to individual competence. This is a real challenge for organizations, because support and change are subjects that are both difficult and sensitive, especially in this post-covid period.

Let's look at what impacts this tool can have on an organization.

Microsoft Copilot, AI chat assistant for organizations

Microsoft Copilot is automatically included for all companies with Microsoft 365 E3, E5, F3, Business Premium, and Business Standard business licenses.

Initially unveiled in September 2023 under the name Bing Chat Enterprise, Microsoft has unified the branding under a single Copilot name for the professional and personal use of its AI assistant. The former Copilot, assistant in the 365 suite, thus becoming Copilot 365. By sharing various input resources, it combines up-to-date public information from the web to generate a response adapted to your environment. It respects the imposed perimeter and is limited to public data and data that you give it. He does not have access to internal company documents, such as e-mails, meetings, drives. The quality of the answers depends on the ability of the collaborator to provide the right resources and to formulate their requests well, the famous “prompt engineering”. Hence the responsibility of increasing the teams' skills in the uses of AI.

What is the difference between ChatGPT and Microsoft Copilot?

The main differences between the two most used AI interfaces currently concern the level of data protection, access to conversation history and the possibility of creating pre-trained reusable chats, called GPTs by OpenIA.

ChatGPT, developed by OpenIA, uses technologies such as Deep Learning and Natural Language Processing (NLP) and “transformers” to respond to queries in a conversational manner. It is trained on a wide range of data from the Internet. Just like Copilot, it works like a chatbot, generating responses based on learned linguistic models. Here are the specificities of each AI interface if you combine them with your business data:

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What are the uses and impacts for Microsoft Copilot?

Microsoft Copilot is much more than a simple improved chatbot, it makes it possible to increase a very large part of the daily life of teams. This chat is very good at many general uses, but it is key for companies to seize relevant use cases for their daily lives. This will allow for large-scale adoption

The results of a recent IFOP survey in May 2023 clearly show that the majority of French people (72% according to the study) lack the skills to understand AI concepts in business and gain efficiency.

Copilot not only meets our basic daily tasks: automatically generate reports, meeting summaries, email replies. But the AI revolution will only be effective through a global acculturation to AI that makes it possible to overcome this basic barrier. According to the latest MIT results, the correct use of AI in internal processes in the organization makes it possible to save 40% on working time. AI is the main lever to raise for everything related to operational efficiency. This undoubtedly involves understanding the use cases of AI to improve performance and rethink processes.

In particular, generative AI will be very useful for:

• reduce digital overload and combine data
• analyze and explore data to identify trends to help you make strategic decisions.

Which business teams benefit from using Copilot in their process?

As AI has access to resources in all areas, all teams will perfect their internal processes by integrating AI into their operation. You will find the teams:

• Marketing & communication
• Project management
• Management
• consultancy
• Supply chain
• Operations
• RH
• Finance
• Strategy

For example, in marketing and communication, Copilot can make it possible to:

• Generate marketing campaign ideas
• Write product descriptions
• Writing advertising content
• Challenging your marketing strategy
• Etc.

Each profession has many use cases, all that's left is to discover them, implement them, improve them and generalize their uses in your business. In fact, it is in all these areas that Mendo intervenes.

The advantages of using Copilot in teams include:

• to increase productivity and creativity (40% of time saved according to an MIT scientific study on the use of generative AI);
• to reduce individual errors by allowing each person to increase their thinking;
• to improve operational and strategic efficiency;
• to promote acculturation by putting into practice AI projects that are increasingly transversal in organizations, at controlled financial costs.

Conclusion

Copilot has considerably shaken up AI uses in business. And yet, the use in teams remains on basic tasks. It is all the importance of integrating AI processes into the habits of teams in order to gain productivity (40% according to the MIT study). As traditional training does not induce sustainable change management (only 12% of teams trained in this way apply the concepts), Mendo supports operational teams with a memory anchor to truly integrate AI into your processes. The results are promising: a 2.7x increase in the use of generative AI within supported teams.

Ask The Mendo demo for your internal AI uses.

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