Copilot: corporate data management and security
Microsoft Copilot is now positioned as a real competitor to ChatGPT and is seriously considered by a large number of companies. This is a compelling alternative, as Copilot is generally available for free and provides access to GPT-4 and image generation. Above all, Copilot meets one of the main concerns of businesses: data protection.
Microsoft Copilot, a secure chatbot trained on public data
Microsoft Copilot (formerly Bing Chat Enterprise) simply relies on up-to-date public data on the web as a source of information. In reality, it's the same data as ChatGPT.
It is important to distinguish Copilot from Microsoft's Copilot 365 offer, which integrates IAG into the Office 365 suite and allows the employee to generate a response based on internal resources (PDF, Excel, presentations). With Copilot, you can, for example, compare the confidential features of a product to be launched and compare with competing offers available on the internet, without fear of compromising data confidentiality. Copilot does not have access to the organization's internal data to generate responses. Chat data is only kept for the open session and is erased with each new chat session, so there is no history. The data from the chat is therefore not used to train the GPT-4 underlying language models. Copilot's answers indicate the sources. This meets the needs of organizations to verify the relevance of the proposed data and the accuracy of the outputs. Authenticated access to Microsoft Copilot
To connect to Copilot, you have 2 ways:
Go to copilot.microsoft.com, or from the Microsoft Edge sidebar. The native integration of Copilot on Windows 11 is not yet effective in Europe (the computers will be equipped in the coming months).
Web browsing is directly authenticated. Access to the service is controlled using the same Microsoft Entra ID system that allows secure access to Microsoft 365 for your work or school accounts.
Until a few weeks ago, Copilot was only included for users of Microsoft 365 E3, E5, F3, Business Premium, and Business Standard business licenses. A real bargain, since the end of January 2024, Copilot is now accessible to anyone with Microsoft licenses.
Copilot limits on data processing
Secure access and data deletion at each session promote the mass adoption of Copilot by companies that collaborate with the Microsoft suite. But since there is no chat history, teams cannot capitalize as much as possible on using Copilot.
While the teams in charge set goals, the level of adoption of Copilot in businesses is often unclear and there are no tools to track this. Microsoft 365 administrators don't have a report or audit to control this data.
In addition, the initiatives remain at the individual level, Copilot does not make analytical work with Copilot accessible as a team.
This is a valuable feature available only to teams that subscribe to Copilot 365 ($360 per year and per user).
No control over the quality of inputs and outputs
The results and the analysis are different depending on the resources offered to the tool and the prompts used. Business teams need real support to understand their use case and how to use this new tool. This is in particular the mission of Mendo: to make it possible to track the adoption of generative AI by teams and use cases, with a monitoring table by team.
Random results in terms of consistency
Copilot analyzes and combines the information transmitted with up-to-date knowledge of the web as well as the data on which it has been trained. The quality and consistency of the outputs depend on the resources we share during the session. Copilot generates siloed responses, with no history other than the information shared as inputs. AI can give contradictory or inaccurate information. Although Copilot is good at providing web sources using the Bing search tool.
The upgrade to 365 Copilot makes it possible to give Copilot access to 365 and SharePoint data. You will be able to simply add data specific to your environment and your market, with access to internal documents, emails, meetings. However, access to information is restricted to the authorized scope of the collaborator and defined by the administrator.
Conclusion
Copilot allows teams to benefit from the advantages of generative AI in complete safety. If your teams want to integrate AI into their uses, Copilot is a secure and fast solution to take advantage of generative AI at no additional cost for Microsoft 365 professional users. It is a very credible solution that makes it possible to gain significant productivity, on a large scale, at a lower cost.
In particular, it is recommended to encourage the use of Copilot before adding Copilot 365, which has a significant acquisition cost for teams: $360 per year and per user. Integrating best AI practices through the support of Mendo allows teams to avoid siloing AI integrations in the professional context, and to reduce and prevent data hallucinations.
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