The benefit, in brief
At Generix, Mendo serves as an accelerator for Copilot adoption, just two months after its deployment. The company already has 500 active employees on Mendo, with a target of 1,000 users by end of year.
Generix is an international software publisher specializing in collaborative supply chain, offering supply chain management solutions — warehouse management (WMS), transport (TMS), EDI, digitization — for the consumer goods, retail, and e-commerce sectors.
Alexandre Rousseau is Lead Data AI there. His scope covers data, with a team of data engineers, data scientists and developers, as well as the company's overall AI strategy, including Gen AI and global AI adoption.
Generix's GenAI team had just been created, about two months ago, and the company didn't yet have a structured program:
Before Mendo, it was a bit complicated because we didn't really have a team. We built the GenAI team very recently.
Guidance was limited to one-off formats:
Before that, we simply used webinars or training sessions we could get from some of our vendors.
Generix chose Mendo to guide this scale-up. Without it, the company would have been limited to targeted training with its consultants, with no ability to scale:
If Mendo didn't exist, we would use all the structure we have built around GenAI, with targeted training with our consultants, but we wouldn't have this tool that allows us to drive this acceleration at the global scale of the company.
The result, two months after launch:
We have seen significant acceleration in AI usage, and in particular in terms of agent adoption and agent development, and many global initiatives within the company.
For Alexandre, Mendo's most decisive asset is its native integration into the work environment:
The most important feature for me at Mendo is really the full integration of Mendo into the Office 365 environment, because we are fully on Copilot Office 365, and it's this full integration across all tools — Excel, Word, the Copilot app.
He describes this integration as a true game changer:
The integration with the flow of work, within my teams, is truly a game changer. It's all this integration around Office 365 tools, and in particular Teams, Outlook, which allows for targeted labs focused on our daily usage of the application, and specific AI use cases dedicated to the Copilot app.
Alexandre observes concrete time savings, with differentiated dynamics depending on the population:
The ROI we observe today is that we have seen significant time savings across certain use cases.
The gain is noticeable for everyone, but the impact has been most visible among non-technical teams:
Within our teams, we observed that it took off more among non-technical teams, because all the technical teams we have here already have a more advanced AI adoption phase than the rest of the population. But all the populations that fall into HR and Finance, we saw a clear improvement there.
Alexandre highlights the quality of the deployment led by the Mendo teams:
The Mendo launch and guidance went extremely well. We truly had end-to-end guidance with a project kickoff and team follow-up. And the whole launch was truly done smoothly.
This quality of service continues over time:
I find that the Mendo team is truly very available. They are quite responsive, whether by email, support ticket, etc. And we always get answers to our questions quite quickly.
Since we started using Mendo, we have seen significant acceleration in AI usage, and in particular in terms of agent adoption and agent development, and many global initiatives within the company.
Alexandre Rousseau, Lead Data AI at Generix